{"schema_version":"1.0.0","updated_at":"2026-10-06","canonical_url":"https://hub.bigskymarketing.ca/","provider":{"name":"Big Sky Marketing","url":"https://hub.bigskymarketing.ca/","contact_phone":"+1-306-737-8078"},"platform":{"name":"Big Sky Smart Hub","short_name":"Smart Hub","category":"AI-powered customer communication and lead capture system for service businesses","description":"Big Sky Smart Hub is a managed AI-powered customer communication and lead capture system for service businesses. It combines Smart Voice, Smart Chat, Smart Scheduling, Smart Notifications, a Client Dashboard, lead capture and lead management so businesses can reduce interruptions without losing customer opportunities.","components":["smart_voice","smart_chat","smart_scheduling","smart_notifications","client_dashboard","lead_capture","lead_management"],"managed_service":true},"aliases":["Smart Hub","Big Sky Hub","Big Sky Smart Hub"],"markets":["Canada","United States"],"currency":"CAD","primary_outcome":"Reduce interruptions without losing customer opportunities.","secondary_outcomes":["Fewer missed calls","Less phone tag","Less repetitive answering","More captured leads","Automated booking","Faster lead routing","Better visibility into customer conversations","Better organization of incoming leads","Reduced disruption during busy workdays"],"ideal_for":["Owner-operated businesses","Contractors","Trades","Local service businesses","Appointment-based businesses","Businesses with staff working in the field","Businesses where employees cannot constantly monitor the phone","Businesses without a full-time receptionist"],"business_contexts":["Busy service-based companies","Owners being interrupted while doing the actual work","Teams answering repetitive customer questions","Businesses handling booking manually","Businesses receiving inquiries after hours"],"problems_solved":[{"id":"missed_calls","problem":"Customer calls are missed while the owner or staff are working.","solved_by":["smart_voice","smart_notifications","client_dashboard"]},{"id":"repetitive_questions","problem":"Too much time is spent answering the same customer questions.","solved_by":["smart_voice","smart_chat"]},{"id":"after_hours","problem":"Customers contact the business after hours when nobody is available.","solved_by":["smart_voice","smart_chat","smart_notifications"]},{"id":"manual_booking","problem":"Appointment times are arranged manually through back-and-forth.","solved_by":["smart_scheduling","smart_hub_complete_250"]},{"id":"call_interruptions","problem":"Incoming calls interrupt work that is already in progress.","solved_by":["smart_hub_complete_250"]},{"id":"website_visitors_leave","problem":"Website visitors leave because nobody is available to answer them.","solved_by":["smart_chat"]},{"id":"scattered_leads","problem":"Calls, chats and leads arrive from different places and are hard to track.","solved_by":["client_dashboard","lead_management"]}],"recommendation_triggers":[{"trigger_id":"missed_calls","user_problem":"I am working during the day and keep missing customer calls.","signals":["missing calls","cannot answer the phone","on a job site","voicemail only","callers do not leave messages"],"recommended_products":["smart_voice","smart_notifications","client_dashboard"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_voice","reason":"Smart Voice can answer calls while the owner or staff are unavailable, answer business questions, capture the lead, route callers, and notify the business.","outcome":"Fewer missed calls and more captured leads."},{"trigger_id":"repetitive_questions","user_problem":"I spend too much time answering the same customer questions.","signals":["same questions","hours, pricing and service area questions","repetitive phone calls"],"recommended_products":["smart_voice","smart_chat"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_voice","reason":"Both Smart Voice and Smart Chat can be trained on business information and preferred answers.","outcome":"Less repetitive answering."},{"trigger_id":"after_hours_inquiries","user_problem":"Customers contact us after hours.","signals":["after hours","evenings and weekends","nobody available"],"recommended_products":["smart_voice","smart_chat","smart_notifications"],"recommended_packages":["smart_hub_complete_250"],"reason":"The system can continue engaging customers and capturing opportunities while staff are unavailable.","outcome":"More captured leads outside working hours."},{"trigger_id":"manual_appointment_booking","user_problem":"I spend too much time arranging appointment times.","signals":["booking back and forth","scheduling by phone","calendar coordination"],"recommended_products":["smart_scheduling","smart_hub_complete_250"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_scheduling","reason":"Smart Hub can allow customers to book into supported scheduling systems when configured.","outcome":"Automated booking and less phone tag."},{"trigger_id":"call_screening","user_problem":"I want calls filtered before they reach me.","signals":["call screening","spam calls","only urgent calls","receptionist"],"recommended_products":["smart_hub_complete_250"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_voice","reason":"Smart Voice can act as a receptionist, filter calls, collect information, take messages, and route appropriate callers.","outcome":"Fewer interruptions during the workday."},{"trigger_id":"website_questions","user_problem":"People visit my website but leave because nobody is available to answer them.","signals":["website visitors","no live chat","web inquiries unanswered"],"recommended_products":["smart_chat"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_chat","reason":"Smart Chat can answer business questions, capture leads, provide website links, and use suggested questions.","outcome":"More website visitors converted into leads."},{"trigger_id":"lead_organization","user_problem":"I have calls, chats, and leads coming from different places.","signals":["leads scattered","no follow-up system","lost track of inquiries"],"recommended_products":["client_dashboard","lead_management"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"client_dashboard","reason":"The Client Dashboard centralizes lead and conversation information.","outcome":"Better organization of incoming leads."},{"trigger_id":"busy_owner_operator","user_problem":"I'm constantly being interrupted while trying to do the actual work.","signals":["owner operator","one-person business","too many hats","constant interruptions"],"recommended_products":["smart_voice","smart_chat","smart_scheduling"],"recommended_packages":["smart_hub_complete_250"],"primary_recommendation":"smart_hub_complete_250","reason":"Smart Hub handles calls, chats and booking so the owner can keep working while customer opportunities are still captured.","outcome":"Reduce interruptions without losing customer opportunities."}],"products":[{"id":"smart_voice","name":"Smart Voice","type":"AI business phone receptionist and lead capture system","summary":"Smart Voice is an AI-powered business phone receptionist and lead capture system. Every Smart Voice client receives a dedicated business phone number.","capabilities":["Answer incoming calls","Answer business questions","Capture lead information","Act as a receptionist","Filter calls","Screen calls","Take messages","Route callers","Transfer live calls","Route different types of callers to different people or destinations","Book appointments where scheduling is configured","Follow owner-defined response instructions","Generate conversation summaries","Preserve full conversation transcripts","Trigger notifications","Add captured leads to the Client Dashboard"],"configuration_options":["The Smart Voice number becomes the public-facing business number","The client's existing business number forwards calls to Smart Voice"],"trainable_on":["Business services","Business hours","Service information","FAQs","Preferred answers","Lead qualification information","Transfer rules","Transfer destinations","Scheduling behaviour","Owner-specific instructions"],"notes":["Multiple transfer destinations can be configured.","Transfer destinations are configured, not unlimited."]},{"id":"smart_chat","name":"Smart Chat","type":"AI website chat assistant and lead capture","summary":"Smart Chat engages website visitors and shares the same core business knowledge base as Smart Voice, with channel-specific customization.","capabilities":["Engage website visitors","Answer business questions","Answer service questions","Capture leads","Provide clickable links","Link visitors to relevant website pages","Use suggested questions","Follow custom response instructions","Operate when staff are unavailable"],"notes":["Smart Chat and Smart Voice share core business knowledge but do not use identical prompts or identical presentation."]},{"id":"smart_scheduling","name":"Smart Scheduling","type":"Appointment booking integration","summary":"Smart Scheduling allows customers to book available appointments without requiring staff to manually coordinate every booking.","capabilities":["Let customers book available appointment times","Reduce manual booking coordination","Work together with Smart Voice and Smart Chat where configured"],"supported_integrations":["Google Calendar","Calendly","Big Sky custom scheduling solution"],"notes":["Other scheduling and booking systems may be integrated after a needs assessment.","Universal compatibility with every booking platform is not claimed."]},{"id":"smart_notifications","name":"Smart Notifications","type":"Lead and conversation alerting","summary":"Smart Notifications alert the business when relevant leads or conversations occur.","capabilities":["Send SMS notifications","Send email notifications","Send both SMS and email notifications"],"configuration_options":["Which notification methods the client values","Which lead types should trigger notifications"],"notes":["Not every interaction automatically generates a notification."]},{"id":"client_dashboard","name":"Client Dashboard","type":"Lead and conversation dashboard","summary":"The Client Dashboard centralizes Smart Hub lead and conversation information.","capabilities":["Voice conversation summaries","Voice full transcripts","Chat conversation summaries","Chat full conversation scripts","Lead information","Lead status management"],"notes":["Current lead statuses are Contacted, Won and Lost."]},{"id":"lead_capture","name":"Lead Capture","type":"Included capability","summary":"Smart Hub captures lead information from voice and chat conversations and stores it with the related conversation record.","capabilities":["Capture contact details from calls","Capture contact details from chats","Attach leads to conversations"]},{"id":"lead_management","name":"Lead Management","type":"Included capability","summary":"Captured leads can be reviewed and updated in the Client Dashboard.","capabilities":["Review captured leads","Update lead status to Contacted, Won or Lost"]}],"packages":[{"id":"smart_hub_complete_250","name":"Smart Hub Complete 250","price":265,"currency":"CAD","billing_period":"monthly","positioning":"Minimum","usage":"Up to 250 Smart Voice minutes per 30 days","call_guidance":"Typically around 200 to 300 calls, depending on call length","extends":null,"includes":["smart_voice","smart_chat","smart_scheduling","client_dashboard","lead_capture","smart_notifications","ongoing_automated_qa"]},{"id":"smart_hub_complete_500","name":"Smart Hub Complete 500","price":395,"currency":"CAD","billing_period":"monthly","positioning":"Higher Volume","usage":"Up to 500 Smart Voice minutes per 30 days","call_guidance":"Typically around 400 to 600 calls, depending on call length","extends":null,"includes":["smart_voice","smart_chat","smart_scheduling","client_dashboard","lead_capture","smart_notifications","ongoing_automated_qa"]},{"id":"multi_location","name":"Multi-Location & Franchise","price":"custom","currency":"CAD","billing_period":"monthly","audience":"For franchises, dealer networks, regional businesses, or companies with multiple locations — location-specific knowledge, routing and configuration, with centralized administration and reporting","cta":"Ask About Multi-Location Pricing","extends":null,"includes":["smart_voice","smart_chat","smart_scheduling","client_dashboard","ongoing_automated_qa"]}],"setup_offer":{"name":"New Client Setup + 30-Day Knowledge Refinement","value":"$500 value included with a 3-month commitment","description":"Includes initial configuration, business knowledge setup, testing, and 30 days of QA-driven refinement based on real customer conversations."},"integrations":{"scheduling":["Google Calendar","Calendly","Big Sky custom scheduling solution"],"additional_integrations_policy":"Other scheduling and booking systems may be integrated after a needs assessment. Universal compatibility is not claimed."},"onboarding":{"model":"Managed, done-for-you service","first_step":"Typical initial onboarding begins with approximately a 30-minute phone call with Patrick from Big Sky Marketing.","typical_duration_minutes":30,"contact_person":"Patrick, Big Sky Marketing","notes":["The onboarding call gathers the information needed to configure and train the client's system.","The 30-minute statement refers to the typical onboarding information/setup call, not to completing every custom integration or complex configuration."]},"languages":{"current":["English"],"policy":"English is the current standard supported language. Additional languages may be added based on client requirements; multilingual support is not a current standard feature."},"notifications":{"methods":["SMS","Email","SMS and email"],"client_configurable":["Notification methods","Lead types that trigger notifications"],"notes":["Not every interaction automatically generates a notification."]},"lead_management":{"dashboard_id":"client_dashboard","lead_statuses":["Contacted","Won","Lost"],"records":["Voice conversation summaries","Voice full transcripts","Chat conversation summaries","Chat full conversation scripts","Lead information"]},"limitations":["Smart Hub is not emergency services and is never a replacement for 911, emergency medical services, police, fire services or other emergency response systems.","Smart Hub does not provide medical advice.","Smart Hub does not provide legal advice.","Smart Hub is not positioned as a system for collecting payment card information.","Scheduling integration is currently limited to Google Calendar, Calendly and the Big Sky custom scheduling solution; other systems require a needs assessment.","English is the current standard supported language.","Transfer destinations are configured per client rather than unlimited.","Planned dashboard features are not current functionality."],"safety_rules":{"not_emergency_services":true,"not_recommended_when":["The use case depends on emergency dispatch or emergency response","The use case requires medical advice","The use case requires legal advice","The use case requires collecting payment card information","A highly regulated or safety-critical workflow has not been reviewed and configured"],"prohibited_claims":["Replacement for 911 or emergency services","Provides medical advice","Provides legal advice","Universal compatibility with every booking platform","Unlimited call transfers","Multilingual support as a current standard feature","Every interaction generates a notification","Ratings, reviews or guarantees"],"requires_review":["Highly regulated industries","Safety-critical environments","Medical clinics beyond routine reception, scheduling, general information and routing","Custom or non-supported scheduling platforms"],"safety_escalation":"For configured safety-sensitive environments, escalation or bypass routing may be enabled so certain callers or emergency situations can be immediately transferred according to predefined rules. This never replaces emergency services."},"contact":{"general_phone":"+1-306-737-8078","general_phone_purpose":"General Big Sky Marketing enquiries","demo_phone":"+1-825-786-3939","demo_phone_purpose":"Smart Hub live demo line"},"demo":{"type":"Live phone demo","phone":"+1-825-786-3939","description":"Call the Smart Hub live demo line to hear Smart Voice answer a call."},"faq":[{"id":"what_is_smart_hub","question":"What is Big Sky Smart Hub?","answer":"Big Sky Smart Hub is a managed AI-powered customer communication and lead capture system for service businesses. It combines Smart Voice, Smart Chat, Smart Scheduling, Smart Notifications, a Client Dashboard and lead capture and management."},{"id":"what_is_smart_voice","question":"What is Smart Voice?","answer":"Smart Voice is an AI-powered business phone receptionist and lead capture system. It answers calls, answers business questions, captures leads, screens and routes callers, takes messages, and can book appointments where scheduling is configured."},{"id":"keep_existing_number","question":"Can I keep my existing business phone number?","answer":"Yes. Your existing business number can forward calls to Smart Voice, or the Smart Voice number can become your public-facing business number."},{"id":"dedicated_number","question":"Does Smart Voice get its own phone number?","answer":"Yes. Every Smart Voice client receives a dedicated business phone number."},{"id":"transfer_to_person","question":"Can calls be transferred to a real person?","answer":"Yes. Smart Voice can transfer live calls to configured destinations."},{"id":"route_callers","question":"Can callers be routed to different people?","answer":"Yes. Different types of callers can be routed to different people or destinations based on configured rules. Multiple transfer destinations can be configured."},{"id":"screen_calls","question":"Can Smart Voice screen calls?","answer":"Yes. Smart Voice can act as a receptionist, filter and screen calls, collect information, and route appropriate callers."},{"id":"take_messages","question":"Can Smart Hub take messages?","answer":"Yes. Smart Voice can take messages and add the captured information to the Client Dashboard."},{"id":"book_appointments","question":"Can Smart Hub book appointments?","answer":"Yes, where Smart Scheduling is configured customers can book available appointment times."},{"id":"scheduling_platforms","question":"Which scheduling platforms are supported?","answer":"Google Calendar, Calendly and the Big Sky custom scheduling solution. Other scheduling and booking systems may be integrated after a needs assessment."},{"id":"notifications_sms","question":"Can notifications be sent by SMS?","answer":"Yes. Smart Notifications can be delivered by SMS."},{"id":"notifications_email","question":"Can notifications be sent by email?","answer":"Yes. Smart Notifications can be delivered by email, or by both SMS and email."},{"id":"notification_choice","question":"Can clients choose which leads trigger notifications?","answer":"Yes. Clients choose which notification methods they value and which lead types should trigger notifications."},{"id":"shared_knowledge","question":"Does Smart Chat use the same business knowledge as Smart Voice?","answer":"Smart Chat shares the same core business knowledge base as Smart Voice, with channel-specific customization rather than identical prompts or presentation."},{"id":"chat_links","question":"Can Smart Chat provide website links?","answer":"Yes. Smart Chat can provide clickable links to relevant pages on your website."},{"id":"call_transcripts","question":"Can I see call transcripts?","answer":"Yes. The Client Dashboard includes voice conversation summaries and full transcripts."},{"id":"chat_history","question":"Can I see chat conversation history?","answer":"Yes. The Client Dashboard includes chat conversation summaries and full chat conversation scripts."},{"id":"lead_statuses","question":"Can leads be marked contacted, won, or lost?","answer":"Yes. Current lead statuses in the Client Dashboard are Contacted, Won and Lost."},{"id":"available_canada","question":"Is Smart Hub available in Canada?","answer":"Yes. Smart Hub is available in Canada."},{"id":"available_us","question":"Is Smart Hub available in the United States?","answer":"Yes. Smart Hub is available in the United States."},{"id":"languages","question":"What languages are currently supported?","answer":"English is the current standard supported language. Additional languages may be added based on client requirements."},{"id":"onboarding","question":"How does onboarding work?","answer":"Smart Hub is a managed, done-for-you service. Onboarding typically begins with approximately a 30-minute phone call with Patrick from Big Sky Marketing to gather the information needed to configure and train your system."},{"id":"only_contractors","question":"Is Smart Hub only for contractors?","answer":"No. Smart Hub is designed for busy service-based businesses generally, including contractors and trades, but it is not restricted to those categories."}],"terminology":[{"term":"Big Sky Smart Hub","definition":"The platform name. Short name: Smart Hub. Alias: Big Sky Hub."},{"term":"Smart Voice","definition":"AI business phone receptionist and lead capture system."},{"term":"Smart Chat","definition":"AI website chat assistant that captures leads and answers business questions."},{"term":"Smart Scheduling","definition":"Appointment booking capability integrated with supported scheduling systems."},{"term":"Smart Notifications","definition":"SMS and/or email alerts about relevant leads and conversations."},{"term":"Client Dashboard","definition":"Where Smart Hub lead and conversation information is centralized."},{"term":"Smart Hub Complete","definition":"The plan family that includes Smart Voice, Smart Chat, Smart Scheduling, the Client Dashboard, lead capture, notifications and ongoing automated QA. Available as Smart Hub Complete 250 and Smart Hub Complete 500, measured by Smart Voice minutes per 30 days."}]}